Rights & Responsibilities

Protecting Your Information

All employees of Lancaster Consulting Australia are legally and ethically obliged to keep your personal and sensitive information private and secure. Sometimes, this information will need to be discussed with other employees directly involved in providing your services to make sure you get the best support. More information about our commitment to keeping your information private is found here.

Our Child Safe Commitment

Our organisation is committed to child safety. For more information please see our Child Safe Commitment.

Feedback And Your Right To Make A Complaint

We value your feedback, compliments, complaints, ideas and suggestions. To submit feedback please contact us. You can find more information on feedback and complaints here.

Abuse And Neglect Statement

Our organisation is committed to ensuring that all people have the right to live their lives free from abuse, neglect and exploitation. We are committed to a zero tolerance approach. For more information on any of our practices please contact us.

Victorian Charter Of Human Rights

The Victorian Charter of Human Rights and Responsibilities Act 2006 sets out the freedoms, rights and responsibilities of all Victorians. It recognises that “all people are born free and equal in dignity and rights”. Lancaster Consulting Australia observes human rights in relation to freedom, respect, equality and dignity as set out in the Victorian Charter of Human Rights. This encompasses all aspects of our day-to-day operations. Lancaster Consulting Australia is committed to the Charter being ‘front of mind’ at all levels when delivering services or making decisions that impact the human rights of our clients. As such, we are constantly reviewing its policies in the context of the Human Rights Charter. Further information regarding human rights and a copy of the Victorian Human Rights Charter is available from the Victorian Equal Opportunity and Human Rights Commission.